FAQ Franky Mouse

FAQ: Frequently Asked Questions


You have two delivery options: the classic delivery at $4.90 with a normal shipping time or an express delivery whose price is around $30 for a much shorter waiting period.

It is possible to choose two different addresses for delivery and payment, according to your convenience. A confirmation of the delivery address will be requested during the validation of an order to avoid an error.

If you are not at home at the time of delivery, the parcel will be kept 15 days from the 1st date of the postman.

Important: Remember to bring your notice of passage and a piece of identification to pick up your package.

Beyond this period, the package will be returned and the delivery costs for the later date when you will actually be available for the receipt of the package will be borne by the customer and this even if the initial delivery has already been paid or has been offered by our site.

It is imperative to check all the information about your product as well as your own contact information when placing an order. (Size, name or custom number)

However, should an error occur, promptly make an order change by contacting customer service within 6 hours of purchase for proceed to the exchange for free. beyond this period it will be impossible to make a change.

All depend from what country you Orders from but usualy our product are delivered between 7 and 12 working days after we receive payment for your purchases, including processing time that can last between 24 and 48 hours.

All transport costs are the responsibility of the buyer. We will offer shipping for all orders over $69. The shipping costs for purchases below this amount will be indicated in your purchase order in the amount of $4.90

You can pay for your purchases on our website via Visa, Visa Electron, Eurocard / Mastercard, Credit Card. All the pages of this site are 100% HTTPS secure to guarantee the confidentiality of your navigation. Our online payment systems are made safe thanks to the SSL encryption process. All valid and international credit card types are normally validated for these payments.

To follow up on an order, log onto the site and go to the section dedicated to the CLICK HERE section or from the main menu at the bottom of our website. Add in the TRAKING box your tracking number (eg RR193799283TH) Our online order tracking system will tell you the status of your order in real time.

For any questions or for further information, the contact details of our customer service are indicated on our website. You can also contact us through our messaging service in the “Contact Us” section of the site or even using our Live Chat Support.

If you do not remember your password, click on “Lost password? To the login page of the site. Enter your email address in the field provided and a link will be sent to reset your password.

A search bar is available on the site’s menu bar. Enter the name of the article you are looking for or a keyword in your article (for example: Shirt, Long Sleeves or Dress) and a selection of products matching your search appear. The more precise the keyword, the easier the search will be.

If you change your mind about your order for any reason (size design etc..) you must contact our customer service within 6 hours of purchase. We accept returns of all our products within 7 days after receiving the package. The shirt must have its original packaging, label and must not have been wear before. The shipping return will be in charge of customer and must be provided tracking number in order to process to the refund of your order.