Shiping & Returns

SHIPPING & RETURNS FRANKY MOUSE

ORDER STATUS

Orders typically ship the within 1 or 2 business day. Orders placed Friday-Sunday will ship out Monday.

We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-800-KIEHLS-2 (1-800-543-4572) or email us at Customer Service and we would be happy to assist you.

ORDER ARRIVAL

Arrival time with the free shipping is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge. For major metropolitan areas orders shipped via USPS 3-4 Day Priority will arrive in approximately 2 days. Outside major metropolitan areas orders will arrive in approximately 3 days.

RETURNS & EXCHANGES

Items purchased from REVOLVE are eligible for a full refund if returned within 10 days after receipe of the product

You will have up to 30 days after items have been purchased to exchange for anything else on the website.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).

RETURN & EXCHANGE CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

HOW TO SEND YOUR RETURN OR EXCHANGE

All domestic orders ship with a PREPAID return mailing label. To ship an item back to REVOLVE please:

1) Indicate on your invoice whether you are exchanging or returning the item(s).

2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.

3) Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.

4) Mail your package using one of the following methods:

  1. Drop your package at a UPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location.
  2. Leave the package off at a location that has a daily UPS pick-up.

5) If you decide to send your return back without using the return label that we have provided, please address your return to the following address:

Customers are welcome to return any item they are unhappy with. US customers have free return shipping on all merchandise, regardless of whether it is defective.

FRANKY MOUSE GUARANTEE

At at Franky Mouse, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.